Markup reference
| Dollar amount | Standard | TS Part-Source (T2) |
|---|---|---|
| Under $60 | +$20 flat | +$20 flat |
| $60.01–$100 | +35% | +50% |
| $100.01–$250 | +30% | +50% |
| $250.01–$500 | +25% | +50% |
| $500+ | +20% | +50% |
| Cap ($1,250+) | +$250 | +$250 |
Rolf'sDoorways
Life has many doors, Ed boys
The Hall of Discipline
Markup, warranty, plan coverage, and managed-service policy references.
Warranty
Major devices sold in store, including all DEV-related devices: one year.
All other items: 30 days.
TechGuard plan matrix
| Feature | Basic | Complete | Standard | Premium | Total | Ultra | Family | Ultimate |
|---|---|---|---|---|---|---|---|---|
| $ / month | $12.95 | $23.95 | $25.95 | $35.95 | $39.95 | $64.95 | $74.95 | $99.95 |
| Data backup | 25 GB | 50 GB | 50 GB | 100 GB | 200 GB | 200 GB | 200 GB | 200 GB |
| Diagnostic / inspection covered | X | X | O | O | X | X | O | O |
| Remote covered | X | X | O | O | X | X | O | O |
| Priority service | X | X | O | O | X | X | O | O |
| Labor discount | 5% | 5% | 100% | 100% | 5% | 5% | 100% | 100% |
| On-site discount | 5% | 5% | 10% | 25% | 5% | 5% | 25% | 50% |
| Antivirus | O | O | O | O | O | O | O | O |
| Microsoft 365 | X | O | X | O | O | O | O | O |
| Keeper | X | O | X | O | X | O | X | X |
| LegalShield | X | X | X | X | X | O | X | X |
| IDShield | X | X | X | X | X | O | X | X |
| SLA | N/A | N/A | 8 hr | 4 hr | N/A | N/A | 8 hr | 1 hr |
| Number of devices | 1 | 1 | 1 | 1 | 4 | 2 | 4 | 2 |
VIP Consumer Plans
Legacy| Included program feature | Yearly value | Silver | Gold — Best Value | Platinum — Top Seller | Diamond — Most Saved |
|---|---|---|---|---|---|
| Instant signup discount (today's services only) | up to 40% | 0% | 20% | 30% | 40% |
| Additional plans discount (on lesser plan) | up to 25% | 10% | 15% | 20% | 25% |
| Friends & family discount (services only) | up to 15% | 0% | 5% | 10% | 15% |
| Hardware discount (excludes computers) | up to 10% | 0% | 0% | 5% | 10% |
| Managed antivirus / internet security | $60.00 | ✓ | ✓ | ✓ | ✓ |
| Online cloud data backup storage | $120.00 | 10 GB | 25 GB | 50 GB | 100 GB |
| Automatic system cleanup utilities | $60.00 | ✓ | ✓ | ✓ | ✓ |
| Online cloud connected sync space | $100.00 | 10 GB | 25 GB | 50 GB | 100 GB |
| Website popup / advert blocking | $30.00 | ✓ | ✓ | ✓ | ✓ |
| Intelligent software installer protection | $30.00 | ✓ | ✓ | ✓ | ✓ |
| Automatic security patch management | $60.00 | ✓ | ✓ | ✓ | |
| Remote monitoring & access control | $60.00 | ✓ | ✓ | ✓ | |
| System logon password reset service | $60.00 | ✓ | ✓ | ✓ | |
| All in-store repair services included | $240.00 | ✓ | ✓ | ✓ | |
| Online remote & phone support included | $60.00 | ✓ | ✓ | ||
| Diagnostic & inspection fee included | $60.00 | ✓ | ✓ | ||
| Expedited / front-of-line service included | $100.00 | ✓ | ✓ | ||
| Internet / email service provider assist | $30.00 | ✓ | |||
| Website / email password assist | $30.00 | ✓ | |||
| On-site service calls included (2/year at 2 hours) | $300.00 | ✓ | |||
| Third-party vendor phone support | $60.00 | ✓ | |||
| Yearly value (estimated savings) | $300.00 | $720.00 | $1,040.00 | $1,460.00 | |
| Monthly value (divided savings) | $25.00 | $60.00 | $85.00 | $120.00 | |
| Total monthly cost | $9.95 | $19.95 | $34.95 | $49.95 |
A one-year contract term is required only when the Instant Signup Discount is used. Upgrades may be made at any time. Downgrades may be made any time outside the contract agreement. The remaining agreement balance, plus any Instant Signup Discount, applies as an early termination fee when cancelling within the agreement period. Features marked with the source image's platform symbol were listed as currently unavailable for Mac OS X.
MSP Business Plans
Legacy| Included program feature | Yearly value | Workstation — Cloud | Workstation — Hybrid | Server — Cloud | Server — Hybrid |
|---|---|---|---|---|---|
| Dedicated account contact manager | Included | ✓ | ✓ | ✓ | ✓ |
| Dedicated phone access code (all hours) | 24/7/365 | ✓ | ✓ | ✓ | ✓ |
| Employee discount perk (services only) | up to 20% | 10% | 20% | 10% | 20% |
| Emailed device health reports (by request) | Included | ✓ | ✓ | ✓ | ✓ |
| 24/7 remote LAN network monitoring | $60.00 | ✓ | ✓ | ✓ | ✓ |
| Automatic security patch management | $60.00 | ✓ | ✓ | ✓ | ✓ |
| Automatic system cleanup utilities | $30.00 | ✓ | ✓ | ✓ | ✓ |
| Endpoint antivirus / internet security | $120.00 | ✓ | ✓ | ✓ | ✓ |
| Online cloud data backup storage | $150.00 | 25 GB | 50 GB | 100 GB | 250 GB |
| Local bare-metal image recovery backups | $150.00 | ✕ | ✓ | ✕ | ✓ |
| Expedited incident response / rush SLA | $200.00 | 8 hour | 4 hour | 4 hour | 2 hour |
| Online remote & phone support included | $300.00 | ✓ | ✓ | ✓ | ✓ |
| On-site service calls included | $900.00 | ✕ | ✓ | ✕ | ✓ |
| Scheduled bi-weekly facility visits | Included | ✕ | ✓ | ✕ | ✓ |
| Discount on non-included services | up to 50% | 25% | 50% | 25% | 50% |
| System logon password reset service | Included | ✓ | ✓ | ✓ | ✓ |
| Vendor support (internet / email / web) | Included | ✕ | ✓ | ✕ | ✓ |
| Managed Office 365 enterprise email | Optional | $5 / management or $8 / host + manage | $5 / management or $8 / host + manage | $5 / management or $8 / host + manage | $5 / management or $8 / host + manage |
| Additional cloud backup storage space | Optional | $10 for 25 GB or $20 for 100 GB | $10 for 25 GB or $20 for 100 GB | $10 for 25 GB or $20 for 100 GB | $10 for 25 GB or $20 for 100 GB |
| Network devices (routers / access points / printers) | Optional | $5 / printer or $10 / router | $5 / printer or $10 / router | $5 / printer or $10 / router | $5 / printer or $10 / router |
| Legacy systems penalty (Vista / XP / 2K3) | Optional | $5 / device or don't do it | $5 / device or don't do it | $5 / device or don't do it | $5 / device or don't do it |
| Yearly value (estimated savings) | $960.00 | $1,200.00 | $1,800.00 | $2,400.00 | |
| Monthly value (divided savings) | $80.00 | $100.00 | $150.00 | $200.00 | |
| Total monthly cost | $44.95 | $59.95 | $99.95 | $119.95 |
A one-year contract term is required with all business plans. Upgrades may be made at any time. Downgrades may be made any time outside the contract agreement. The remaining agreement balance applies as an early termination fee when cancelling within the agreement period. Features marked with the source image's platform symbol were listed as currently unavailable for Mac OS X. On-site appointments require a prerequisite remote or phone support attempt and are subject to fair usage.
* Table expired June 30, 2018.
Managed business policy
LegacyUse this quick guide to decide what belongs with business services, what the team can support, and which requests should be routed somewhere else.
Scheduling
- Book at least 48 hours ahead: 150.00 per hour.
- Book 24 to 36 hours ahead: 200.00 per hour.
- Same-day or within 24 hours: 300.00 per hour for emergency on-site service. This emergency rate does not apply to contracted managed-services clients.
Business software we support
- Sage, Peachtree, QuickBooks, Office Enterprise, Exchange, Microsoft 365 Exchange, Azure AD, standalone Active Directory, Windows Deployment Services, and similar Microsoft business applications.
Hardware and projects we support
- Managed routers, switches, servers, and similar business hardware.
- Full network stacks, wireless access-point installs, cable runs, and similar network work.
- Email migrations between providers, including moving clients away from legacy hosting and onto newer platforms.
Who qualifies and where the boundaries are
- A home-office password reset is a consumer request, not a business-service request.
- Send vendor-specific requests such as Facebook or Google Ads to that vendor's support team.
- The business team can support documented platforms such as Microsoft, Apple, and Adobe.
- A client needs a commercial business address to be treated as a business.
- Managed service is not currently offered to clients with fewer than 10 people or 10 computers. Standard business support may still be available at the listed rates.
Extra help and current service information
- Use the Enterprise section of the Pinellas Computers website as the current list of available services.
- Advanced consumer issues may still be coached, but set aside time in advance whenever possible.
* Post was made by Bob in 2022. Most information is still relevant, but it may be outdated.
2025 edit — per Ryan
- Managed inquiries need to enter through the support system and the direct-support channels provided to the client. Each managed client receives a page listing six ways to contact the management team.
- When a caller is identified as managed/MSP, repeatedly remind them that they reached the wrong support team and that managed support is a separate division.
- Transfer the caller to extension 317 so the managed team can route them back through the correct support channels.
Integrated from Cheat Sheet Rev 7. Verify time-sensitive pricing, hours, plan coverage, and procedures against current approved references before use.
The Washroom of Command
PowerShell-style command guidance, setup shortcuts, clone repair, and password reset.
Command Prompt and PowerShell reference
Open Command Prompt during Windows setup or recovery.
Shift plus F10
Scan protected Windows system files and repair detected corruption when possible.
sfc /scannowContinuously test network connectivity to a public IP address.
Press Ctrl + C to stop and review packet loss.
ping 8.8.8.8 -tSerial-number lookup
Look up the BIOS serial number from Command Prompt.
wmic bios get serialnumberPowerShell-only alternative that returns the BIOS serial number.
Get-CimInstance Win32_BIOS | Select-Object -ExpandProperty SerialNumberWindows 11 setup alternatives
Restart Windows setup with the offline-account path available.
OOBE\BypassNROAlternative command that opens the local-account setup route during OOBE.
start "ms-cxh:localonly"Remove local password expiration
Command Prompt (Administrator): Replace "username" with the customer’s actual local user name to prevent that account’s password from expiring.
wmic UserAccount where Name="username" set PasswordExpires=FalsePowerShell (Administrator): Replace "username" with the customer’s actual local user name to prevent that account’s password from expiring.
Set-LocalUser -Name "username" -PasswordNeverExpires $trueRun command reference
Open Windows version and build information.
WinverOpen TPM Management to review TPM status and version information.
Tpm.mscDiskPart drive wipe
Open the DiskPart partition-management menu.
diskpartList every disk detected by DiskPart.
list diskSelect the target disk, replacing # with its disk number.
sel disk #Remove partition information from the selected disk.
cleanWindows 11 password reset
Open Windows Recovery by holding Shift while restarting the device. In the recovery menus, navigate to Command Prompt; Shift + F10 may also open it.
- Select the boot drive.
C: - Open the directory and look for the Windows partition.
dir - Open the Windows folder.
cd windows - Open the System32 folder.
cd system32 - Rename Utility Manager to a placeholder name.
ren utilman.exe utilman1 - Rename Command Prompt to the Utility Manager executable name.
ren cmd.exe utilman.exe - Exit Command Prompt and enter the operating system. Select Utility Manager in the bottom-right corner to open Command Prompt with administrator permissions.
- Open the user-account password controls.
control userpasswords2 - In the dialog, choose Reset Passwords, then select OK.
- Close the password-reset dialog, finish the authorized account work, and restart back into Windows Recovery by holding Shift while selecting Restart.
- [PUTTING THINGS BACK TO NORMAL] Repeat the opening recovery path and return to Command Prompt.If Shift + F10 is unavailable, use the recovery menus to open Command Prompt.
Shift + F10 - Select the boot drive.
C: - Open the directory and look for the Windows partition.
dir - Open the Windows folder.
cd windows - Open the System32 folder.
cd system32 - Rename the temporary Utility Manager replacement back to Command Prompt.
ren utilman.exe cmd.exe - Restore the original Utility Manager executable from its placeholder name.
ren utilman1 utilman.exe - Exit Command Prompt and restart Windows normally.
exit - Verify that Utility Manager opens the normal accessibility tools and that cmd.exe has been restored before returning the device.
Clone repair
Start from a Media Creation Tool drive that matches the operating system. Open Repair Installation, then open Command Prompt.
- Search for the clone drive label. If it is found, skip ahead to the BCDBoot step; otherwise continue below.
dir - Enter DiskPart.
diskpart - Look for the disk whose size matches the cloned drive.
list disk - Select the cloned disk by size, replacing # with its disk number.If multiple drives of the same size are present, unplug all but the drive that is needed.
sel disk # - Open the volume list for the selected drive.
list vol - Select the volume labeled Windows, replacing # with its volume number.
sel vol # - Assign a drive letter to the Windows clone boot partition, replacing @ with the chosen letter.If possible, use the letter shown next to the volume in the volume list. Make sure it differs from the Media Creation Tool drive letter.
assign letter=@ - Close DiskPart.
exit - Create the boot files for the cloned Windows drive, replacing @ with the assigned letter.
bcdboot @:\Windows - Close Command Prompt.
exit - Reset the device and remove the Media Creation Tool drive. Two options should appear during Windows boot; note the partition label that successfully opens the operating system.
- After entering the operating system, open MSConfig and select the Boot tab. Keep only the partition that worked and delete the other boot entries.
Integrated from Cheat Sheet Rev 7. Verify time-sensitive pricing, hours, plan coverage, and procedures against current approved references before use.
The Pantry of Cans
General lead guidance, ticket updates, refurb notes, billing notices, and abandonment prompts.
Loss Leaders
General
Thank you for reaching out to Pinellas Computers. We recommend bringing the device in store so we may better align you towards a path of resolution. Our hours are 9:00 AM–6:00 PM Monday through Friday and 9:00 AM–4:00 PM on weekends. However, before we proceed, we request some information to complete your customer profile. Could you please provide your first name, last name, email, and phone number?
Inspection / diagnostic
Thank you for inquiring with Pinellas Computers. The issue described looks to be software-related and would need to be brought into our store for a full health inspection. Our fee for this service is $30, and the current line is roughly #* days long. After this service is performed, we will provide you with full health results as well as our professional recommendation with associated estimates. Our hours of operation are 9:30 AM–6:00 PM Monday through Saturday. *Time frame is variable and can change rapidly.
Trade-in
Thank you for contacting Pinellas Computers. Trade-in estimates can only be given after an in-store evaluation, and we would be happy to assess the device once it is checked in. We generally do not accept units over five years old or those equipped with processors below an Intel/Ryzen 5. Trade-in values are typically based at half of current used-market pricing minus any required repair or upgrade costs.
The Big Beans
Closing diagnostic — nothing done or needed
Changes to hardware/software/performance: No changes were made. Additional services performed: Full health diagnostic / inspection. Closing notes from tech: Your device is ready for pickup.
Diagnostic / inspection in progress
Your device is currently being assessed. We will update you as soon as possible.
Repairs in progress
Repairs to your device are currently underway. We will update you further within 24 hours.
Billing Failure - No Response
The customer has not responded to our outreach attempts and has not updated the card on file through the portal.
Trade-in declined
Thank you for allowing us the opportunity to review your device for trade-in. After a thorough evaluation, it unfortunately does not meet the condition requirements necessary for us to accept it. We appreciate your time and consideration, and we are happy to assist with any future needs you may have. You may come pick up your device at your convenience.
Stalled Refurb
Refurb is in line and waiting to be worked on.
Two Cans and a String
Phone prompts
Category Answered
Hello, this is [Name] from Pinellas Computers! I am calling regarding a billing failure for your [Subscription] subscription. Currently, the card on file has failed. Would you like to update the payment file?
Integrated from Cheat Sheet Rev 7. Verify time-sensitive pricing, hours, plan coverage, and procedures against current approved references before use.
The Garage of Building
Custom-build planning, screw tracking, purchase guidance, and minimum-device recommendation fields.
Device minimum recommendation
Device type:
CPU
PassMark CPU Mark snapshot: August 7, 2026. Curated mainstream desktop models; scores are for internal comparison and do not print. Source
RAM
Type:
Size:
SSD
Type:
Size:
CPU:Intel Core i3-10100
RAM:
Storage:
GPU:N/A
Purchasing guide — new laptop / AIO devices, 2026
Purchasing guide: *NEW* Laptop/AIO devices 2026
Mobile / internet only:
*Not truly laptops or not suitable for long-term use.
ITEMS HERE ARE DISPOSABLE OR NOT WORTH REPAIRChromebook, Stream, MS Surface, Mac Neo.
CPU: Snapdragon, i3, A/E series, Celeron, or Pentium.
RAM: less than 12 GB.
SD, hard-disk, or soldered storage.
Budget devices:
Approximately 3–6 years.
CPU: Intel Ultra Series 2; AMD 9th generation or newer; Ultra 5 or Ryzen 3/5.
RAM: 12 GB+.
SSD: 256 GB or more.
Standard usage:
Traditional business and student use; approximately 5–8 years.
Avoid Yoga or x360-branded laptops unless labeled Pro or Elite.
Any Mac M3 or newer is acceptable.
CPU: Intel Ultra Series 2; Ryzen 9th generation or newer; Ultra 5/7 or Ryzen 5/7.
RAM: 16 GB+.
SSD: 512 GB or more.
Optional GPU: RTX 3050+.
Extreme performance / high-end gaming:
Digital art, 3D design, and CAD.
Do not use any device past eight years.
CPU: Intel Ultra Series 2; Ryzen 9th generation or newer; Ultra 7/9 or Ryzen 7/9; Xeon/Threadripper for workstations.
RAM: 32 GB+.
SSD: 1 TB or more.
GPU: RTX 4080+ or Quadro.
*GPU, RAM, and storage size may vary by the purpose of the machine. In some cases, a listed component would not be needed.
| Purchasing guide: *NEW* Laptop/AIO devices 2026 | |
|---|---|
Mobile / internet only: *Not truly laptops or not suitable for long term use. ITEMS HERE ARE DISPOSABLE OR NOT WORTH REPAIR | Chrome book, Stream, MS Surface, Mac Neo. Processors (CPU): Snapdragon I3, A/E series, Celeron, or Pentium. RAM: Less than 12 GB of Memory. Has SD, Hard Disk or Soldered storage. |
budget devices: (≈3-6 years) | Processors (CPU): Intel ULTRA (series 2) / AMD 9th gen or newer ULTRA 5 or Ryzen 3 / 5 RAM: 12GB+ Solid-state drive (SSD) 256GB or more |
Standard usage: Traditional Business and Student (≈5-8 years) (Avoid Yoga or x360 branded laptops, unless labeled pro- or elite-) Any Mac M3 or newer is acceptable | Processors (CPU): Intel ULTRA (series 2) / Ryzen 9th gen or newer ULTRA 5 / 7 or Ryzen 5 / 7 RAM: 16GB+ Solid state drive (SSD) 512GB or more Optional GPU: RTX 3050+ |
Extreme performance / high end gaming: (Digital art, 3D Design, CAD) NOT RECOMMENDED TO USE ANY DEVICE PAST 8 YEARS | Processors (CPU): Intel ULTRA (series 2) / Ryzen 9th gen or newer ULTRA 7/9 or Ryzen 7/9 Xeon/Thread ripper (Workstations) RAM: 32GB+ Solid state drive (SSD) 1TB or more GPU: RTX 4080+ or Quadro |
*GPU, RAM, and Storage size may vary on the purpose of the machine. In Some cases, would not be needed* | |
Custom build
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Not saved on this device yet.
Core components
Case
Motherboard
CPU
Cooler
RAM
RAM
GPU
PSU
Storage
Storage
Extras
Fans
Fans
PCIe accessories
Monitor
Monitor
Sound
Keyboard
Mouse
Screw diagram
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Not saved on this device yet.
Position 1
Position 2
Position 3
Position 4
Position 5
Position 6
Position 7
Position 8
Position 9
Position 10
Position 11
Position 12
Position 13
Position 14
Position 15
Position 16
Integrated from Cheat Sheet Rev 7. Verify time-sensitive pricing, hours, plan coverage, and procedures against current approved references before use.
The Office of Many Words
Inspection, migration, healthy-device, diagnostic-addition, and common-issue templates.
Diagnosis template
Save keeps only this diagnosis template on this browser and device.
Not saved on this device yet.
We have completed our Inspection service on your device. Itemized estimates will follow by email momentarily and are always available using YOUR ONLINE CLIENT PORTAL link at the bottom of this message. Here is a summary of our findings:
Please reply to this message to let us know how you'd like to proceed. Otherwise, we'll plan to call within the next hour unless otherwise advised. Thanks! If you choose to decline all estimates, please let us know before arriving for pickup so we can get your service ticket to a completed state.
Diagnostic additions
We recommend a data migration so that all your important documents, pictures, music, and videos can be transferred safely. This does not cover applications, programs, or any previously established connections, such as printers or Bluetooth devices.
Device healthy — unable to replicate issue
We have completed our Inspection service on your device. Itemized estimates will follow by email momentarily and are always available using YOUR ONLINE CLIENT PORTAL link at the bottom of this message. Here is a summary of our findings: The device is in good health, with all components meeting or exceeding the recommended specifications. A thorough diagnostic confirmed that the device is structurally sound, with no signs of physical damage or wear. The cooling system, battery, display, and internal components are functioning optimally, ensuring reliable performance. Regarding the specified issue, extensive testing was conducted in-store, including stress tests targeting the CPU, GPU, and memory. The laptop maintained stable operation throughout these tests, with no signs of performance degradation, overheating, or system instability. The reported issue could not be replicated during the evaluation, suggesting it may be environment-specific or intermittent in nature. If the issue persists under regular use, additional testing can be provided. Please document any changes in the usage environment if the issue continues, as this may help isolate the cause. For now, no further action is recommended because the laptop performs within expected parameters. PRIMARY RECOMMENDATION from Tech Expert: Pick up as is. ALTERNATIVE OPTIONS from Tech Expert: N/A. Please reply to this message to let us know how you'd like to proceed. Otherwise, we'll plan to call within the next hour unless otherwise advised. Thanks! If you choose to decline all estimates, please let us know before arriving for pickup so we can get your service ticket to a completed state.
Integrated from Cheat Sheet Rev 7. Verify time-sensitive pricing, hours, plan coverage, and procedures against current approved references before use.
this feature cost ~$12 a month and Seb is broke
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on-device / no API bill* only on Chrome
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REPORT ASSISTANT
Diagnostic Report Draft
Use Free AI Diagnostic Report, or paste and edit a report draft below.
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